SHIPPING
Online orders will be processed and shipped within 1-2 business days from date of purchase. Orders placed Saturday and Sunday will be fulfilled or shipped within 48-hours on Monday. Shipped orders will be sent via USPS with a tracking number (US only). We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout and if a package is returned due to an incorrect address, we are happy to resend it to you but may charge an additional shipping fee. Shipping fees are non-refundable. Once packages have been shipped and picked up by USPS, they are out of our hands.
If you choose to use our in-store pick-up option, we ask for you to please pick up your item(s) within 7 days of purchase. Orders purchased online for in-store pick-up before 4pm will be ready for pick-up by the end of the same business day. Pick-up orders that are purchased after 4pm, after normal business hours, or on non-business days will be available for pick-up by end of day on the next business day.
We are a small business and many of our items are in limited quantities, so we may occasionally sell out of an item. If this happens, we will notify you via email. Please also be aware that your order may be shipped in more than one package. If this happens, you will receive multiple tracking numbers in your email.
RETURNS
We want you to love everything you receive from us, but we understand not everything works out!
Online orders are subject to the same return/exchange policy as in-store purchases. Purchases will have 7 days from the day the order is delivered to the shipping address to initiate a return or exchange (subject to availability). Ro&Co will gladly accept any merchandise in its original condition with tags attached. Acceptable returns will receive a store credit that is stored in our computer system and is good for 1 year. Please contact [email protected] to initiate a return or exchange.
We do not offer refunds.
All jewelry, accessories and sale items are FINAL SALE.
We thoroughly inspect all items when we receive them, but if you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email [email protected] so we can take care of it. We want you to love everything you purchase from us, and we will work with you to make it right!
Email us at [email protected] for any questions or concerns about your purchase!
Return Address:
1172 Pendleton Street, Greenville, SC 29611